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FAQs
What currency are the prices do I see in the site?
All prices are ₹
Orders, once processed and shipped can be tracked using the consignment/tracking number, commonly referred to as the AWB number. You can track your order in two ways –
In cases where our website can’t link to the courier service providers’ website in real-time, we will share the AWB number and the provider’s name with you via email, and on your account page. To track your shipment status, all you need to do is –
I just placed an order, when will it ship?
Please allow 12-48 hours production time for your order to ship out, average shipping times are 7-10 business days excluding holidays.
Tracking numbers will be updated 2-4 business days after your order has been SHIPPED. If you don’t have a tracking number after 4 business days please email us at customersupport@saangee.com
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money-back guarantee if the product is Manufacturing defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at customersupport@saangee.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days. Longer times if shipped from other than the US.
| Country | Cost |
| USA | USD 15 |
| Canada | CAD 20 |
| United Kingdom | GBP 12 |
| Australia | AUD 20 |
| Singapore | SGD 20 |
| All Other Countries | USD 15 |
All International orders are sent through DHL and FedEx.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot tell you the cost as it varies from country to country
1. Paypal
2. Credit/Debit Card via Indian Bank Payment Gateway
Please note that your order can only be cancelled before we have dispatched it to you. We have no way of cancelling it once it is shipped from our end. If you want to cancel the order before you receive a shipping notification mail from us, please drop us an e-mail on customersupport@saangee.com with your order number and reason for cancellation. Your cancellation request will be processed within 24 hours.
For all international orders, customers have to return the products themselves. Custom/Duties are charged once the parcel reaches its destination country, or, when returned/Self-ship. These charges must be paid by the customer. Unfortunately, we have no control over these charges. The order needs to be sent back to the following address H.N. Road, 1st By Lane, Hazrapara, Cooch Behar, West Bengal-736101, India. Once we receive the product, we will process the refund within 3-5 business days.
I have a question that wasn’t answered, can you please help?
Absolutely! Please send us an email to customersupport@saangee.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks
